We are making significant investments in our people, our technology and our products and services.

Initiatives Begun
To give our people the tools they need to further our sales culture while enhancing customer service, in July 2001 we launched the Eagle project. The objective of Eagle is to implement retail delivery solutions that will enhance our ability to produce sales, provide exceptional service, and promote profitable customer relationships while gaining operational efficiencies. Eagle epitomizes our philosophy that banking is a people business. We recognize that while investing in technology is important, it matters most how you deploy that technology to better enable our people to serve our customers.

To forge our proactive, high sales and service culture, we continue to enhance SCORE (Selling Customers on Relationships Effectively), our ongoing retail banking sales and relationship-building training program. In 2001, we clarified roles and responsibilities and aligned our organization for more efficient sales management. We put measurements in place to evaluate results, and tied compensation to those results through incentive plans for different employee groups.

Our People
We have built a competent, knowledgeable, and service-minded staff that embraces and effectuates change.

^©2002 Colonial BancGroup

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