CUSTOMER SERVICE

Colonial got its start as a community bank, and we haven’t forgotten our roots. In the past 25 years, Colonial Bank’s roots have grown deep and strong – from 10 branches in Alabama to more than 300 throughout the Southeast, Texas and Nevada. The strength of those roots can be seen in Colonial’s employees and directors through leadership and community involvement.

Every Colonial office is an extension of the community which it serves; its bankers live and work in those communities. We all want to see our business leaders succeed and our communities grow; therefore, we do what it takes to help.

The spirit of success is wrapped in our promise to offer the high-touch, personal service our customers want in a way that demonstrates our commitment – no matter how big we get – no matter how many branches we have. At Colonial Bank, not only are we building our customer base, we are also building relationships. And that’s one reason why people keep coming back to us. They like the way they’re treated. They’re shown respect in every transaction by people who understand what really matters. It’s the way we’ve always been and it’s the way we will always be.

Our interest in our customers and our communities is genuine. Every Colonial banker has one goal in mind – to exceed the expectations of our shareholders, our customers, our employees and the communities we serve. We live the Colonial Bank brand promise “You’ll like it here” every day and we consider it part of this promise to serve the communities that support Colonial. That’s why you see Colonial bankers involved in community activities like teaching students about the value of saving and budgeting their money. We consider it a privilege to be a part of the growth and success of the communities where our strong roots are firmly planted.