What is Colonial Online Banking?
Colonial Online Banking is a financial tool that provides you with access to your Colonial Bank checking, savings and some loan accounts using one Username and Password. It is an easy and secure way to keep track of your money from the convenience of your computer 24 hours a day, seven days a week.
With Colonial Online Banking you can:
- Monitor account activity
- Transfer funds between accounts now, or schedule future and recurring transfers
- View pending transactions in real time
- View images of cleared Colonial checks
- View, print and save Colonial statements
- Access account history
- Stop payments on checks and reorder checks
- Nickname your accounts
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How do I enroll in Colonial Online Banking?
Enrollment for Colonial Online Banking is easy and only takes a few minutes.
- On the home page, click the Enroll Now link, accept the Consent and the Terms and Conditions, then begin the enrollment process.
- Select your enrollment type and provide the required information.
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Once I enroll, how long does it take before I can begin using Colonial Online Banking?
In most cases you can expect to connect to Colonial Online Banking with your User ID and Password immediately. In some cases, it might take one to two business days to complete your enrollment. You will receive a confirmation e-mail once your enrollment is processed.
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How do I log in to Colonial Online Banking, and is it secure?
To access Colonial Online Banking,
- Enter your User ID in the sign in box on the Colonial Bank homepage
- Enter your Password and click "Login"
Ensuring the security of your personal information online is a top priority for Colonial Bank. When you sign in to Online Banking on our home page, your User ID and Password are secure.
The moment you click Login and before your User ID and Password leave your computer, we encrypt them using Secure Sockets Layer (SSL) technology. That means only Colonial Bank has access to your User ID and Password
*If applicable, please update any bookmarks to the previous login screen.
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What should I do if I forget my password?
If this is the first time you are logging in to Colonial Online Banking, please call Colonial Online Banking Customer Support at (877) 502-2265 Monday through Friday between 7 a.m. and 7 p.m. CT.
If you have used online banking and forget your password, you can change or reset it by visiting the Forgot Password link from the Colonial Bank home page.
To reset your password, we need to confirm your identity. Once you correctly answer the question on the following pages, the first half of your new password will be displayed to you. Please record this password as it will only be displayed once. The second half of your password will be sent to the primary e-mail address we have on file.
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What should I do if I forget my User ID?
If you forget your User ID, you can change or reset it by visiting the Forgot Logon User ID link from the Colonial Bank home page.
We need to confirm your identity to send your User ID. Once you correctly answer the security question on the following pages, your User ID will be sent to the primary e-mail address we have on file.
If you need additional assistance, please call Colonial Online Banking Customer Support at (877) 502-2265 Monday through Friday between 7 a.m. and 7 p.m. CT.
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Why am I being asked to set up a security profile or being challenged with my security questions?
Colonial Bank is committed to making Online Banking with Bill Pay safe and secure to provide you with peace of mind when you access your account information. For your added protection, we have put in new enhanced security features that will ensure that your accounts are accessed by only you.
If you need additional assistance, please call Colonial Online Banking Customer Support at (877) 502-2265 Monday through Friday between 7 a.m. and 7 p.m. CT.
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What is Colonial Bill Pay?
Colonial Online Banking provides an added level of convenience through our Bill Pay service. You can pay virtually anyone, anytime, anywhere in the United States. With Colonial Bill Pay you can:
- Pay bills online
- Send payments to anyone to whom you would write a check
- Receive e-bills from leading merchants
- Set up repeating automatic payments to be made at your requested frequency
- Schedule payments up to a year in advance of the due date
- Eliminate trips to the post office and save on the expense of stamps
- Plus, money is not debited from your account until the due date, which you specify.
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How do I start using Bill Pay?
To start using Bill Pay, sign on to Online Banking, select the Enroll Bill Pay tab and accept the Terms and Conditions. You can begin paying bills immediately.
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Are any fees associated with Colonial Online Banking and Bill Pay?
Personal Accounts: The Colonial Online Banking and Bill Pay service is FREE for access to personal accounts (including sole-proprietorships).
- Microsoft® Money and Intuit® Quicken - If you choose to use direct connect through either of these software services, you will be charged $5.95 per month. The fee is assessed regardless of whether the service(s) are used in the month.
Commercial Accounts: Colonial Online Banking is offered to most commercial accounts at $9.95 per month and includes online banking and bill pay services for up to 15 bill payments per month. Additional bill payments are charged at $0.50 per payment. This monthly fee applies regardless of whether bill payments are made for that month.
- QuickBooks® - If you choose to enroll to use direct connect service through QuickBooks, an additional fee of $14.95 per month will apply. This fee includes 25 connections and 15 bill payments. An additional charge of $0.50 per connection over 25 and $0.50 per payment over the 15 will be added.
If applicable, you authorize us to automatically deduct the service fee from your primary checking account on or about the fourth business day of every month. If the funds in your primary account are insufficient to pay the monthly fee, you authorize us to deduct the fee from any other deposit account connected to your Colonial Online Banking service.
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What is the Colonial e-Statement service?
There are a number of benefits you can enjoy when you enroll in the Colonial e-Statement service including:
- View your statements and cleared check images when and where you want, 24 hours a day, seven days a week, anywhere you have Internet access.
- The password-protected site provides a safe outlet for viewing your account statements.
- Save your statements electronically. This saves you the hassle of storing paper statements, searching for a particular statement if needed, and shredding old statements.
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How can I sign up for the Colonial e-Statement service?
To enroll in the e-Statement service, log in to Online Banking and click on the "E-Statement Enrollment" link. You will be asked to read and agree to the e-Statement terms and conditions. Your current primary e-mail address on file will be displayed with a link provided to change the address if necessary.
To confirm that you can successfully receive e-mails from us regarding the availability of your statements, an activation code will be sent to your primary e-mail address. Once you receive the activation code you will need to return to Online Banking and enter the code in the appropriate box on the activation page. To complete the enrollment process, you will then select your accounts that you wish to enroll in the e-Statement service.
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If I have questions or problems with my online banking and/or bill pay service, what should I do?
You can contact the Colonial Online Banking Customer Support Center by:
- Secure messaging within the online banking site through the "Messages" menu.
- Telephone Colonial Online Banking Customer Support at (877) 502-2265 Monday through Friday between 7 a.m. and 7 p.m. CT.
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What security measures does Colonial have in place to protect my financial information when banking online?
The privacy and security of your accounts is of paramount importance to Colonial Bank; therefore, Colonial Bank has added a layer of security to protect the confidentiality of your accounts when banking online. In addition to a personal user ID and password, Colonial Online Banking customers are required to create their personal security profile the first time they log on to the upgraded system. This profile will ensure that you and only you are accessing your account(s).
Colonial Online Banking has instituted a number of security measures including:
Personal Security Validation
As an added layer of security, Colonial Online Banking customers must select answers to three security questions. If we ever need to confirm your identity, the correct answers to the security questions help us verify that we are communicating with you, not an impostor.
Individualized Password
When you sign up for online access, you will create your own username and password, which will be used each time you log on to online banking to access your accounts. This information is encrypted, or scrambled, during transmission.
Automatic Logoff
Colonial Online Banking automatically logs you off after 10 minutes of inactivity. This reduces the risk of others accessing your account information from your unattended computer.
Firewall
Colonial Bank's computer systems are protected at all times by a robust firewall that blocks unauthorized users from accessing your account information. In order to gain access to authorized information, your Web browser must recognize the correct language, and even then only restricted information is available.
Encryption
All online access including bill pay sessions are encrypted during your online session. Encryption is the scrambling of information for transmission between two points. A key is required to decode the information. When you request information about your accounts, the request is sent to Colonial encrypted. Your request for information is decoded and information is sent back to you in an encrypted format. When you receive it, your information is decoded so that you can read it. Encryption protects your account information so it can't be intercepted and read by a third party.
Constant Surveillance
Colonial's Information Security team maintains and monitors our security systems to ensure your accounts are safe and secure.
Technology updates
To maintain high security standards to ensure protection of your financial information at all times, Colonial Bank is committed to updating the technology as it becomes available.
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How does the personal security validation work?
The first time you log on to the upgraded system, you will be asked to select three questions and provide the answers. If we ever need to confirm your identity, simply provide the correct answers to the security questions so we can verify that we are communicating with you, not an impostor.
If you log into a computer that our system doesn't recognize, we'll prompt you to answer a question to ensure that you and only you have access to your account(s).
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What does real time mean?
Real time refers to the availability to view transactions on accounts as intra-day activity occurs. For example, if you visit your local branch and make a deposit or go to a restaurant and pay with a check card, when you return to your computer and log in to Colonial Online Banking, the transaction you made will show in your balance, as well as appear in your account register as a pending transaction.
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What if I experience a problem with Microsoft Money or Intuit Quicken?
Contact the Colonial Online Banking Customer Support Center by:
- Secure messaging within the online banking site through the "Messages" menu.
- Calling Colonial Online Banking Customer Support at (877) 502-2265 Monday through Friday between 7 a.m. and 7 p.m. CT.
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